Comments on: Layered Tech – The Worst Migration Plan Ever http://www.brian-shaffer.com/2009/09/15/layered-tech-the-worst-migration-plan-ever/ Just another guy on the internet. Fri, 06 Jan 2012 00:53:06 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Brian Shaffer http://www.brian-shaffer.com/2009/09/15/layered-tech-the-worst-migration-plan-ever/comment-page-1/#comment-20 Brian Shaffer Mon, 12 Oct 2009 04:09:34 +0000 http://www.brian-shaffer.com/?p=106#comment-20 Update here: http://www.brian-shaffer.com/2009/10/11/layeredtech-datacenter-migration-followup/ Update here: http://www.brian-shaffer.com/2009/10/11/layeredtech-datacenter-migration-followup/

]]> By: SinisterMoose http://www.brian-shaffer.com/2009/09/15/layered-tech-the-worst-migration-plan-ever/comment-page-1/#comment-19 SinisterMoose Sat, 10 Oct 2009 04:27:21 +0000 http://www.brian-shaffer.com/?p=106#comment-19 I opted for the Upgrade (worked out pretty good), as I have about 300 sites. It was fairly painless, and I do host my DNS on the servers I have there. The IP change wasn't a big deal. However, tonight Oct 10th, at about 11:45PM EST, everything disappeared. I can't get to the Encompass/Pentagon panel, ltstatus.com, or my servers. I had zero down time with the Savvis facility, and now the Databank facility just disappears? My biggest problem is that they don't really have a phone number I can call, they insist on using the support portal/control panel, (which I can't get to). Their live chat thing from the main site (which is running), just says wait for an operator to respond. I'm getting a little miffed. Maybe I need to hop on the next plane for Dallas and see if there's anyone there. I opted for the Upgrade (worked out pretty good), as I have about 300 sites. It was fairly painless, and I do host my DNS on the servers I have there. The IP change wasn’t a big deal.

However, tonight Oct 10th, at about 11:45PM EST, everything disappeared. I can’t get to the Encompass/Pentagon panel, ltstatus.com, or my servers. I had zero down time with the Savvis facility, and now the Databank facility just disappears?

My biggest problem is that they don’t really have a phone number I can call, they insist on using the support portal/control panel, (which I can’t get to). Their live chat thing from the main site (which is running), just says wait for an operator to respond.

I’m getting a little miffed. Maybe I need to hop on the next plane for Dallas and see if there’s anyone there.

]]> By: Ben http://www.brian-shaffer.com/2009/09/15/layered-tech-the-worst-migration-plan-ever/comment-page-1/#comment-6 Ben Fri, 02 Oct 2009 06:06:46 +0000 http://www.brian-shaffer.com/?p=106#comment-6 This happened to me. Only I did not see the migration notice (which was not sent but a few weeks in advance) because it didn't come from the layeredtech.com domain (I forward all email coming from *.layeredtech.com to my primary email account, the rest I only check once a month). My server was also not disconnected until the day of cancellation. As soon as I saw my server had been taken offline I called and they told me to send an email. I sent numerous emails trying to see if they could get my server back up or see if I could overnight my latest backup so they could get it restored quickly ...but no response. I won't ever use LayerdTech again. This happened to me. Only I did not see the migration notice (which was not sent but a few weeks in advance) because it didn’t come from the layeredtech.com domain (I forward all email coming from *.layeredtech.com to my primary email account, the rest I only check once a month). My server was also not disconnected until the day of cancellation. As soon as I saw my server had been taken offline I called and they told me to send an email. I sent numerous emails trying to see if they could get my server back up or see if I could overnight my latest backup so they could get it restored quickly …but no response. I won’t ever use LayerdTech again.

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